FAQ – PlanetBox

General Company and Policy Questions

Our Customer Care Staff are available to help you Monday through Friday, 8am to 5pm MT excluding US holidays.

Our business hours are Monday through Friday, excluding US holidays. Please note that we are unable to change, add, or remove items once an order has been placed; we can only cancel the entire order.

To request a cancellation, please email info@planetbox.com by 5:00 PM MT on the day you placed your order. Please include "Cancel" and your order number in the subject line.

This process is not automatic, and we will do our best to accommodate your request. Please wait for a confirmation email from our team to verify if the cancellation was successful.

We stand by every product we ship. If you are not completely satisfied with your new PlanetBox products, you may contact us within 60 days of receipt for return instructions.

Please note the following eligibility requirements:

Direct Purchases: This policy applies only to purchases made through our website, planetbox.com. Purchases made via third-party retailers are subject to that specific store's return policy.

Authorization: You must request a Return Authorization Number in advance by emailing info@planetbox.com. Refunds cannot be guaranteed without this number.

Shipping & Refunds: Customers are responsible for all return shipping costs. Once processed, refunds will be credited back to your original payment source.

Customers are responsible for shipping charges on items returned for a refund.

We are currently unable to ship to any PO Boxes.

PlanetBox warrants you, the original purchaser of this new PlanetBox product (“Product”), that the stainless steel Product shall be free of defects in the original manufacturer of the material or workmanship for a period of five (5) years from the date of your purchase of the Product (“Warranty Period”). Soft goods are to be free from defects in material or workmanship for a period of one (1) year from the date of original purchase. For this warranty to apply, your Product must be purchased online at www.planetbox.com or from a PlanetBox authorized retailer.

How long does the coverage last?

The Warranty Period of stainless steel items lasts for 5 years from the original date you purchased the Product. The warranty of soft goods lasts for 1 year from the original date of purchase. Your purchase date is shown on your order confirmation or printed on the receipt you received with the Product.

What does this warranty cover?

PlanetBox’s sole obligation under this warranty and any implied warranty is limited to replacement of the same or equivalent Product or refund (refunds can only be issued for products purchased within the last 90 days on planetbox.com) of any component that fails to conform to this warranty. This warranty lasts as long as you own your Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.

How to obtain warranty service?

Customers who purchased items from PlanetBox.com should contact info@planetbox.com.

Customers who purchased items from one of the retail stores located in the US or Canada as listed on the Store Locator page on planetbox.com should contact info@planetbox.com.

Customers who purchased items from one of the retail stores located anywhere OUTSIDE the US or Canada as listed on the Store Locator page on planetbox.com should directly contact that business with any warranty concern.

What does the warranty not cover?

Customer instruction/education

Cosmetic damage

Accidental damage

Misuse

Abuse

Negligence

Loss or Theft

To begin the warranty process, if the replacement request is determined to be within one year of purchase for soft goods and five years from date of purchase for stainless steel goods, the following information must be provided to Customer Service at info@planetbox.com:

PlanetBox.com: Order number
Amazon, Costco and authorized retailer: A photo of the receipt which includes date of purchase must be provided
Picture of the entire item.
Picture of the defect (this can be included in the image above if defect is visible in the photo.)
Picture of the Lot number on tag inside bag or the number on the bottom of the stainless steel item.
Full address where the replacement item should be delivered.

(Warranty issues for Items purchased from outside US or Canada should be directed to store where purchase was made.)

We want you to enjoy your new PlanetBox products. If you received a broken item in your package, you may either submit your request for replacements at the link below or write to us at info@planetbox.com.

https://replacements.lifetimebrands.com/planetbox

If you choose to write to us, please use subject "Damaged in Shipping: (Insert your order number)", list the item number damaged and include a photo for us so that we can help you as quickly as possible.

Please submit a wholesale application here: https://www.planetbox.com/pages/wholesale

General Product Questions

We maintain the highest safety standards for all our products. Every item is fully compliant with FDA, CPSC, and CPSIA regulations. To ensure ongoing safety, our products are rigorously tested by CPSC-accepted, third-party laboratories that specialize in these governmental compliance standards.

Our high-quality stainless steel is food-safe and designed to ensure that no toxic chemicals leach into your meals. We use 18/8 and 18/0 stainless steel, materials that have been trusted for generations for safe food storage.

Our lunch boxes are constructed without the use of any solder. Our bottles and Hot/Cold Insulated Food Container utilize SAC lead-free solder, which is composed of tin (Sn), silver (Ag), and copper (Cu).

At PlanetBox, we prioritize the safety of our materials and manufacturing processes. Our stainless steel products are manufactured by long-standing partners in China.

Our products are protected by US patents 8,328,034, D616,258 and D655,988. More patents are pending both in the USA and in foreign countries.

https://www.planetbox.com/pages/patents

Looking for inspiration? Explore our blog for healthy snack recipes, delicious lunches, and comforting meals designed for life on the go.

Our pricing reflects the high-quality, durable materials and intricate engineering used to ensure our products function reliably over time. We stand behind our quality with a 5-year warranty on stainless steel items and a 1-year warranty on soft goods.

The initial cost provides long-term value. For example, a Rover lunchbox priced at $74 (including average shipping and taxes) costs only 41 cents per day when used over a single 180-day school year.

Promotions

All promotional offers are announced through our newsletters. To ensure you never miss an update, sign up for our announcements at the bottom of this page.

To apply your discount code, please navigate to the Checkout page; the input field is located directly above the Subtotal.

Please note that reward points cannot be used in conjunction with any other promotional offers. We invite you to take advantage of your points between our scheduled sales.

For more information on our Loyalty Rewards program, please visit us here:

https://www.planetbox.com/pages/loyalty
https://www.planetbox.com/pages/loyalty-and-referral-programs-terms-of-use

Every PlanetBox lunch box includes a complimentary magnet set, as our use patent requires these items to be bundled together. Due to website updates, the free magnet set appears with a cost during checkout and on your order summary.

For example, rather than the magnets showing as $0.00 and the Rover box as $54.95, you may see the magnets priced at $4.11 and the box at $50.84. Please rest assured that the total price remains the same.

Pricing shown on www.planetbox.com is final.

One discount code is accepted per order. Discount codes or coupons cannot be combined with any other offers or promotional codes or used during a sale and may be limited in application to only full priced items.

Discount codes or coupons are limited in use to the advertised or stated promotional period only. Discounts are not valid retroactively or proactively and cannot be combined with any other offers, coupons or promotions.

PlanetBox LLC may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives refunds, discount codes, or other benefits from PlanetBox by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any refund, discount code or other benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law.

PlanetBox LLC reserves the right to refuse or alter any discount code or promotion at its discretion.

The contents of this statement may be altered at any time at the discretion of PlanetBox LLC.

Please note that fulfillment may take a few business days longer than our standard window of 2 to 5 business days (Monday through Friday, excluding weekends and US holidays). Our warehouse team works diligently to pack and prepare a high volume of orders during sales, and we are grateful your patience.

While we do not offer a military discount at this time, we do provide several other ways to save on your favorite products. We recommend subscribing to our newsletters to receive an exclusive coupon code. Additionally, we offer a loyalty program, referral program and host various promotions throughout the year that you can take advantage of.

Points for your order are awarded once the shipment has been processed. Please allow up to 24 hours after receiving your shipping confirmation for the points to reflect in your account.

If your balance does not update after that time, please feel free to contact us at info@planetbox.com and we will be happy to assist you.

Gift Cards

Our digital gift cards can be sent either to the email used at checkout or to the email of the gift recipient. Emails we will be sent at 12:00 PM PT.

Digital Gift Cards can only be used at https://www.planetbox.com/

When shopping at Planetbox.com, make your selections and proceed to Checkout as usual. Enter the Digital Gift Card number during checkout, then click APPLY to redeem.

You can check the balance of your gift card when you click on the "View Gift Card Balance" button within your original gift card email that you received from us.

PlanetBox Digital Gift Cards never expire and carry no fees.

Home Accessories and Meal Prep

To close the lid, please pull up on the tab while pressing down on the center of the lid. This ensures the air is removed and the lid is firmly sealed. When you are ready to remove it, simply pull up on the tab to break the seal.

No, the tray features a metal rim and cannot be used in the microwave.

For safety, we recommend them for children between the ages of 7 and 12, and they should always be used with adult supervision.

The outlines and lettering are laser etched rather than printed or applied.

Lunch Box Care and Use

PlanetBox products are designed for safety and durability, though please note they contain small parts and are intended for individuals ages 3 and older.

To help you find the best fit for your needs, we recommend the following age guidelines based on the dexterity typically required for our different locking systems. Please keep in mind that these are general suggestions, as we recognize that individuals develop fine motor skills at different rates:

Rover, Launch, and Shuttle: The single-latch design is generally ideal for individuals aged 3 and older.
Voyager: Usually recommended for older children, specifically those aged 8 and up.
Explorer: Typically designed for those aged 12 and up.

PlanetBox offers several sizes to fit your appetite and packing style. Here is a quick guide to help you find your perfect match:

Which PlanetBox should I choose?

ROVER: Our most popular choice for children and adults who love variety. It features 5 compartments holding nearly 4.5 cups of food and includes Big and Little Round Dippers for wet foods.

SHUTTLE: Ideal for snacks and small meals on the go. This 2-compartment box holds approximately 3.5 cups of food and includes a Tall Round Dipper.

VOYAGER: Recommended for ages 8 and up, this 4-compartment model holds 4 cups of food and features a flexible, leak-proof silicone lid.

LAUNCH: Designed for those with larger appetites, the Launch follows USDA MyPlate guidelines. It holds nearly 6.5 cups across 3 compartments and includes a Tall Dipper for dressings.

EXPLORER: Recommended for ages 12 and up, this leak-proof box features a multi-latch system and a removable microwave-safe tray. It holds approximately 6 cups of food.

Here are the dimensions of our lunch packing systems:

ROVER APPROXIMATE SPECS

Weight 25 oz
Treat Compartment 25 ml, Almost an ounce, 1.5 x 1.5 x 0.5 inches
Long Compartment 200 ml, ¾ cup, 6.0 x 1.5 x 1.5 inches
Veggie Compartment 180 ml, ¾ cup, 2.0 x 3.5 x 1.5 inches
Fruit Compartment 195 ml, ¾ cup, 4.0 x 2.0 x 1.5 inches
Main Compartment 445 ml, 1 ¾ cup, 4.0 x 4.0 x 1.5 inches
Totals 1045 ml, Almost 4 ½ cups, 10.0 x 7.5 x 1.5 inches
Rover Big Round Dipper 1 cup (4.0" D x 1.5" H)
Rover Little Round Dipper 1/3 cup (2.0" D x 1.5" H)

SHUTTLE APPROXIMATE SPECS

Weight 11.3 oz
Side Compartment 235 ml, 1.2 cup, 4.25 x 2.35 x 2.0 inches
Main Compartment 470 ml, 2.3 cups, 4.25 x 4.25 x 2.0 inches
Totals 705 ml,3.5 cups, 7.75 x 5.2 x 2.0 inches
Launch Shuttle Tall Round Dipper 1/3 cup (2" D x 2" H)

LAUNCH APPROXIMATE SPECS

Weight 24 oz
Small Side Compartment 280 ml, More than 1 cup, 2.5 x 4.5 x 2.0 inches
Side Compartment 450 ml, 1 ¾ cup, 3.75 x 4.5 x 2.0 inches
Main Compartment 800 ml, 3 ¼ cup, 6.75 x 4.5 x 2.0 inches
Total 1530 ml, Almost 6 ½ cups, 10.25 x 7.75 x 2.0 inches
Launch Shuttle Tall Round Dipper 1/3 cup (2" D x 2" H)

VOYATER APPROXIMATE SPECS

Weight: 15oz
Total dimensions: 7.5 x 7.5 x 2 in.
Compartment dimensions:
3.5 x 2.4 x 2 in
2.5 x 2.4 x 2 in
1.7 x 3.7 x 2 in
4.3 x 3.7 x 2 in

EXPLORER APPROXIMATE SPECS

Weight 19.2 oz
Tray, 2.5 cups
Total dimensions, 4.79 cups, 3.3 x 5.4 x 7.7 inches

You can see a variety of packed lunches on our Blog.

Both the Explorer and Voyager lunch boxes are fully leak-proof.

While our Launch, Rover, and Shuttle models are designed to keep foods separated during transport, they are not airtight or leak-proof. To ensure a mess-free experience with these models, we recommend packing wet foods and dips—such as yogurt or sauces—inside our Dipper containers.

The Insulated Hot or Cold Food Container keeps food hot for up to 12 hours. Other models—including the Explorer, Launch, Rover, Shuttle, and Voyager—are not designed to retain heat. While you can pack warm food in these boxes, it will typically reach room temperature by lunchtime.

For reheating, the Explorer includes a stainless steel, microwave-safe tray insert. Please note that only this removable tray is microwave-safe; the rest of the lunch box should not be placed in the microwave. The Voyager model is not for oven or microwave use.

Only the Explorer's removable tray is designed to be used in the oven. The low profile sides and rounded corners of the tray make it microwave friendly.

Cautions:

Always use caution handling the tray when it is hot and make sure to wear a protective oven mitt.
Refer to your microwave oven owner's manual as to whether you can safely use a metal tray in it.
If you do put the Explorer's tray in the microwave, place it in the middle of the oven away from the walls.
Do not heat any other stainless steel items in the microwave at the same time as the tray.
Do not use the tray in the microwave if it is dented or damaged in any way.

The Rover, Shuttle, Launch and Voyager were not designed with the intent of using them in an oven. While putting them in a gas or electric oven (not microwave) will not hurt the stainless steel, the metal will heat up quickly and needs to be handled with extreme caution.

The Voyager lunch box is recommended for ages 8 and up. Below are the instructions for properly securing the silicone lid to your four-compartment lunch box to ensure a leak-proof seal:

1) Secure the outer edges: Align the lid over the box and press down firmly along all four outer edges.

2) Release air from each compartment: Starting at one corner, place your thumb over the center of a compartment. With your other hand, slightly lift the corner of the lid to release trapped air, then press down firmly on that corner to secure it. Repeat this process for each section of the lunch box.

3) Final check: Once all air has been released, ensure the outer edges remain secure by running your hand along the perimeter and pressing down on all four sides.

The low profile sides and rounded corners of the tray make it microwave safe. Before using the tray, we recommend you refer to your microwave's owners manual to determine whether or not you can safely use materials like metal trays in your unit.

Spare parts can be found here: Spare Parts

Our Hot or Cold Insulated Food Container is double-walled and will maintain temperature for up to 12 hours.

Since our stainless steel boxes are not insulated, here is the best way to keep things cool until lunch:

Chill overnight: Pack your lunch the night before and store the entire box (without magnets) in the fridge.
Morning prep: Add dry foods in the morning, wipe any condensation from the lid, and reapply your magnets.
Ice packs: Place the box in its carry bag with one ice pack on top and another underneath to create a "blanket of cold."

For perishable foods being stored for long periods, we always recommend keeping them in a refrigerator whenever possible.

There are many different sizes of bread, including varieties that will fit inside each of our PlanetBoxes. Here are the dimensions (inches) of the large compartments for each of our systems:

Rover: 4 x 4 x 1.5

Shuttle: 4.25 x 4.25 x 2

Launch: 6.75 x 4.5 x 2

Explorer: 7.7 x 5.4 x 3.3

Voyager: 4.3 x 3.7 x 1.4

To keep food from getting stale, we recommend keeping it cool, dry. For the best results, try packing your dry foods right before leaving home and putting any wet foods inside a Dipper.

Once you cut into a fruit, the oxidation process that makes it brown begins. To help protect your fruit, you can try these tips:

Timing: Prepare the fruit as close to packing as possible.
Tools: Use a sharp knife to minimize microscopic bruising.
Citrus: Toss the fruit with lemon or lime juice. The acid in citrus slows the chemical reaction that causes browning. Be sure to blot the fruit on a towel after tossing.
Powders: You can also sprinkle powders made from ascorbic acid (Vitamin C) and sugar over the fruit to stop it from browning.

Each child is unique. To help you choose the right fit, here are the approximate weights of our empty lunch boxes, including their Dippers and a carry bag:

Rover + Magnet Set + Big Dipper + Little Dipper + Rover/Launch Carry Bag = 2.6 lbs

Launch + Magnet Set + Tall Dipper + Rover/Launch Carry Bag = 2.4 lbs

Shuttle + Magnet Set + Tall Dipper + Shuttle Carry Bag = 1.3 lbs

Explorer (ages 12+) + Magnet Set + Lunch Sack = 1.2 lbs

PlanetBox compartments wipe down easily with a sponge, water, and mild soap—specifically phosphate-free and chlorine bleach-free varieties. You may also clean your lunch box in the dishwasher. Please remember to remove the magnets before washing to keep them dry and prevent the box from rusting.

We recommend removing the magnets when your PlanetBox is not in use.

If the lunch box is not completely dry, the magnets can degrade and cause the lid to rust. For safe keeping, you can store your magnets on the refrigerator or in another convenient spot. Many customers also choose to store them inside the original cardboard lunch box packaging or in the pocket of the carry bag.

Yes, always remove the magnets from the top of your PlanetBox lid before cleaning your lunchbox. Try storing the magnets on the refrigerator until you are ready to take your packed lunch with you.

We use 18/0 (400 series) stainless steel for the box lids. The 400 series has a lower nickel content, which makes it much better for holding our magnets.

Because the 400 series material is harder to work with, it isn't suitable for the deep pockets of the lower trays, but it is the perfect surface for customizing the lids with any of our fun magnet sets.

Stainless steel is 100% recyclable. Be sure to check if your local recycling facility accepts stainless steel or look for local drop-off locations.

The leak-proof Space Station salad box was a limited run product that is no longer available.

Lunch Box Troubleshooting

To install the blue o-ring into the lid, start by pushing it into one of the corners and then thread it around the remainder of the lid.

It is possible for pressure to build between the lid and tray during shipping. You can try the following methods to release the pressure:

1) Use your hands to rotate the lid and tray in opposite directions (kind of like opening a jar.)

2) Try using a blunt butter knife to press down in between where the lid and tray meet.

3) Hold the lunch box under running tap water.

There are no coatings on our stainless steel. Over time, it is completely normal for the boxes to scratch or dull, but this will not affect the functioning or safety of your PlanetBox.

The clasps can occasionally loosen. The good news is that they are designed to be adjustable to fit your needs and what works best for you. To tighten the fit, please follow these steps:

1. Place your open box on a firm surface.
2. Position your thumbs on both sides of the top of the clip.
3. Give the clip a firm push toward the box (away from you).

Test the latch by opening and closing it. If it remains loose, repeat the process with more pressure. It requires a small but firm push to shift the clasp. If you need it, we created a short video here:

https://www.youtube.com/watch?v=AOkdGMSnF9Q

If you are unable to adjust the latch, we sell spares that will fix your lunch box. https://www.planetbox.com/collections/spare-parts/products/replacement-lunchbox-latch

If you purchased your PlanetBox within the last five years, write to us at info@planetbox.com with your order number, shipping address and the type of lunch box you own (Rover/Shuttle/Launch) and we will send a replacement latch to you so that you can enjoy your PlanetBox.

We understand that you want your PlanetBox to look spot free so we’d like to explain where spots can come from, why they are harmless and how you can remove them.

COMMON CAUSES

1) Detergents that contain bleach or sodium hypochlorite can cause pitting that “eats away” at stainless steel.

2) Foreign material can attach itself to the container and then start to corrode. This happens when the stainless steel is washed with other carbon steel items such as sharp kitchen knives and rusty baking pans.

3) If the magnets get wet, the lunch box lid will rust and the magnets will degrade leaving material behind. This occurs if your box is wet or damp when you place the magnets on the lid. What can be done to fix this is cleaning off the rust, switching to a new set of magnets and always making sure the lid is completely dry before applying the magnets.

CLEANING THE CONTAINER

There are no coatings on our containers. Please try using any of the following methods to remove spots:

1) Fine Steel Wool: Start by washing the container under running water. Use Super Fine Steel Wool (#000 is one such ranking) and start by lightly buffing the spotted area. Often it just takes a few strokes under light pressure to remove the spots. If that doesn’t do it, proceed to work the surface harder with the steel wool pad. Rinse with running water as you are working and very quickly you’ll have removed the spots.

or

2) Baking Soda and Water Paste: Make a thick paste of baking soda and water. Apply it to the area that needs to be cleaned. Leave the paste on for an hour and then scrub off and rinse with soap and water.

or

3) Lemon Juice and Salt: Cover the rusted areas with salt and then squeeze fresh lemon juice (stay away from bottled lemon juice, you want juice from a real lemon) over the layer of salt. Don’t discard the used lemon. Let the salt and lemon mixture sit for about two hours, then use the lemon rind as a scrubber to remove the rust. If there are particularly stubborn rust stains, break out the steel wool, a scouring pad, or a wire brush. When done, rinse off the lemon juice, salt, and rust residue, and dry the metal item thoroughly.

To remove magnets that have gotten wet and become stuck to the lunch box lid, please try the following method:

Step 1: Heat the magnet using a hairdryer. As the magnet becomes more pliable from the heat, lift the edge with a plastic scraper.

Step 2: As you pry up the magnet, spray under it with warm, soapy water. This should help lubricate it and make it easier to remove

Step 3: After you pull the magnet off, wash the area thoroughly using the warm, soapy water to remove any remaining residue.

You can use a new set of magnets when the box is completely dry.

Please make sure that the Little Dipper is placed in the far left compartment. The space at the back of the Rover allows the lid to flex to accommodate the Little Dipper. The lid will be hard to close if the Little Dipper is in the left front compartment.

It is normal for there to be a space at the back of your PlanetBox Rover, Launch and Shuttle. It is an intentional part of the design and allows the box to accommodate the Dipper(s). The back of the lid does not need to be flush with the tray. On the Rover, in particular, the rear right side (when looking at the back of the lunchbox) is slightly lifted. The metal rod in the hinge does not extend from one rear corner to the other. The rod resides only inside the metal sheath.

A bend in stainless steel is rather easy to fix as opposed to plastic which just breaks. All you need is a set of pliers and a thin, soft cloth like a dishtowel. The cloth is used to keep the pliers from scratching the metal but really a scratch won't hurt the metal or limit the usefulness of the lunch box.

Wrap the cloth around the bent edge.
Grasp the edge with the pliers.
Pull outwards to straighten the corner.

Here is a short video showing you how to adjust the box: https://www.youtube.com/watch?v=DrfN2M2-Cuk

Snack Containers

The Explorer fits:

Rover Little Round Dipper
Rover Big Square Dipper
Rover Little Square Dipper
Rover Pods

The Rover fits the following:

Rover Big Round Dipper (Included with lunchbox)
Rover Little Round Dipper (Included with lunchbox)
Rover Big Square Dipper
Rover Little Square Dipper
Rover Pods

The Launch fits the following:

Launch/Shuttle Round Tall Dipper (Included with lunchbox)
Launch/Shuttle Big Square Dipper
Launch/Shuttle Litte Square Dipper
Launch/Shuttle Pods incuding Puzzle Pods

The Shuttle fits the following:

Launch/Shuttle Round Tall Dipper (Included with lunchbox)
Launch/Shuttle Big Square Dipper
Launch/Shuttle Little Square Dipper
Launch/Shuttle Pods including Puzzle Pods

The Trailblazer is designed to be a standalone lunch box. It measures 5.63 x 5.63 x 1.6 in and does not fit into any of our other lunch boxes.

The Trailblazer is designed to be a standalone container. The Big Square Dippers are smaller, can be used independently or inside the main compartment of the Rover, Shuttle or Launch.

Trailblazer: 5.63 x 5.63 x 1.6 in.

Launch Shuttle Big Square Dipper: 4.17 x 4.17 x 2 in

Rover Big Square Dipper: 4 x 4 x 1.4 in

The Insulated Hot Cold Food Container will fit in either the Rover Launch Carry Bag's drink pocket or the Shuttle Carry Bag's drink pocket.

SAC lead-free solder is used in our insulated container. SAC stands for the elements SnAgCu (tin, silver, and copper.)

Yes, the Double Sided Snack Container will fit inside the drink pockets on both the Rover Launch Carry Bag and the Shuttle Carry Bag only.

The Rover's lid will flex and accommodate the Rover Little Dipper only if the Dipper is placed in the rear, left compartment. If the Rover Little Dipper is placed in the front left compartment, the lid will not close.

We hope to stock spare Square Dippers lids in the future. Currently only Round Dipper lids are avaiable here:

https://www.planetbox.com/collections/spare-parts

Our silicone is LFGB Approved (LFGB Grade). The LFGB Standard is a stricter, more rigorous set of testing guidelines used to determine the quality and safety of the silicone. A third party lab verifies that we meet these requirements.

We do not recommend freezing the Pods.

The Pods can be used in the oven for baking. They are not recommended or intended for use in the microwave.

The glass Satellite Dish is out of stock and no longer available. If you would like to try looking for a similar product elsewhere, the dimensions of the container with the lid on it are 6" L x 4" W x 2" H.

Bags and Pouches

The Explorer is compatible with both the Lunch Tote Bag and Lunch Sack

Yes, you can pack both the Trailblazer Sandwich Box and Shuttle Lunch Box together in the Rover Launch Carry Bag.

Using a hair dryer, heat the back of the patch for 60 seconds. Peel the backing, place the patch with the sticky side down on the bag and heat for another 30 seconds. Press firmly around the edges to secure. Let the bag sit undisturbed for 24 hours. Do not machine wash once the patch is applied.

Dry erase or permanent markers work well on the silicone Bag Tags.

The Rover/Launch Carry Bag is designed to be used with either the Rover or the Launch. It zips all the way open and you can leave your PlanetBox nestled inside it while you eat your lunch. The carry strap can be adjusted to be long or to have a short handle. There are separate outside pockets for a snack and a water bottle with a 3 inch or less diameter. Inside the bag is a mesh sleeve to fit the ColdKit and elastic to secure utensils.

The Slim Sleeve stores the Launch but will also fit the Rover with a little room to spare. It has a slim design perfect for carrying inside a larger bag. It does not have any interior or exterior pockets and will not accommodate a water bottle. It has a detachable carry strap.

The Shuttle Carry Bag fits the Shuttle lunch box. It has a short handle. It does not have an inner pocket however, it does have both an outside snack pocket on one side and a drink pocket on the other side.

The Small Carry Bag holds the Shuttle lunch box with some extra room to accommodate an ice pack. It has one adjustable carry strap. It does not have any inside pockets. There is one outside pocket that can store small items such as a napkin and utensils. The bag does not include a drink pocket.

The Lunch Sack accommodates any PlanetBox. It is insulated. It has a sturdy handle along with a velcro closure and pull tab for effortless opening. An interior pocket fits a Cool Pack and an expandable exterior side pocket fits any of our water bottles.

The Lunch Tote was designed with versatility in mind and can transport any of the PlanetBoxes. The adjustable strap allows the Tote to be used as a handbag or a backpack. Only the back side of the Tote is insulated. There is one exterior pocket with a zip closure and 2 open interior pockets to store an ice pack and small items. It does not include a designated bottle pocket.

Our bags have all been independently certified to be safe from lead, phthalates, BPA, and other harmful chemicals. All the bags are DWR/PFAS free.

The Carry Bag's outside is made of durable 100% recycled polyester fiber. The inner material is 100% polyester with a non-toxic and 100% food-safe thermoplastic polyurethane coating. The fill material is polyethylene foam.

The Slim Sleeve's outside and inside fabrics are made of durable recycled polyester fiber. The inner fabric is coated with thermoplastic polyurethane which acts as a non-toxic, biodegradable water repellant surface.

The Lunch Sack, Lunch Tote and Small Carry Bag's outer material is recycled polyester canvas. The inner material is polyethylene vinyl acetate (a non-chlorinated vinyl) coated recycled polyester canvas.

The Shuttle Carry Bag's outer fabric is recycled polyester canvas with a polyurethane coating. The inner fabric is polyester with a non-toxic and 100% food-safe thermoplastic polyurethane coating.

The bags are PFAS DWR free.

Our Rover/Launch Carry Bag, Shuttle Carry Bag and Lunch Sack have bottle pockets.

Wash your bag by either spot cleaning, hand washing or machine washing on gentle in a laundry bag for delicates. For deep cleaning, you may want to try soaking the bag in a shallow tub with some liquid detergent or liquid soap. Add one cup of vinegar and one half cup of baking soda. Let the bag soak for 30 minutes and then scrub it if needed, rinse and hang to dry. After washing make sure to completely dry the bag to prevent mold.

We don't treat our bags with anti-mold or anti-staining treatments as they can be toxic. To get rid of mold, spray it with distilled white vinegar. After the bag has dried, use a soft brush and scrub the area with a mix of lemon juice, salt and hot water. To keep mold from coming back and to prevent it from growing, wash the bag regularly and dry it completely before putting it away. Make sure to remove the ice pack from the bag as soon as possible after eating.

The Tote fabric is thick and there is insulation on the back side of the bag.

The bag has a short handle with an adjustable strap. In order to adjust the strap, you will need to remove the velcro handle cover. It is an all-in-one design.

Drinkware

SAC lead-free solder is used in our insulated bottles and insulated container. SAC stands for the elements SnAgCu (tin, silver, and copper.)

The Chug Lid will fit the Glacier Bottle only.

Spare lids for the Glacier Bottle (Chug lid only), 11oz Capsule and 18.8oz Booster bottles can be found here:

https://www.planetbox.com/collections/spare-parts

https://www.planetbox.com/collections/drinkware

No parts are available for the Straw Top Glacier Lid, Sip Spout, Pour Spout or 18oz Bottles.

The lids are dishwasher safe. The stainless steel flasks are hand wash only because putting them into the dishwasher can compromise the the solder dot that seals the inner and outer walls. If the seal breaks, air will get into that space and the bottle will no longer keep liquids cool.

Our double-walled, vacuum insulated bottles keep cold drinks cold for up to 12 hours. For best results, pre-chill your drink in the refrigerator.

The dual purpose 7oz Stainless Steel Cup can be used for either beverages or snacks. When you are ready for a quick snack on the go, use the plug to seal the lid.

Your container/water bottle is not broken! The friction and clanking sound is a natural occurrence when metals are not coated with lubricants or forever chemicals to help them glide smoothly. Staying true to our mission to create non-toxic products, we chose to use raw, high quality stainless steel for all of our lids and vessels. No artificial coatings have been added. Over time and with regular use and cleaning, the sound will dissipate and your containers will open and close more smoothly.

If the silicone is retaining flavors, smells or has mold, you can try the following to clean it:

1) Soak the parts overnight in diluted white distilled vinegar and then wash in hot, soapy water.

or

2) Soak the silicone pieces in 3 percent hydrogen peroxide for twenty four hours and then wash in hot, soapy water.

Magnets

It is very easy to overlook the magnets. The magnets are packed inside a plain, sturdy envelope tucked under one of the bottom cardboard flaps of the packing box. If you are unable to find the magnets, please write to us at info@planetbox.comand we will help you.

The Round Magnets stick on the lids of the lunch boxes and the Insulated Hot or Cold Food Container. The magnets will not stick to the Double Sided Snack Container.

The magnets are for decoration. They should be placed on top of the lid. The magnets are not designed to get wet or to go inside the lunch box next to foods. Please remove the magnets and store them in a safe, dry place when the PlanetBox is not in use.

The magnets are made out of a synthetic rubber material that has been certified to be safe from toxic materials.

No. If the magnets get wet and are left on the PlanetBox, the material will degrade and cause the metal lunch box to rust. You can wipe down the magnets with a sponge if they get dirty and then dry them immediately with a towel.

The custom magnets have been discontinued.

Ice Packs

The ColdKit fits inside all of our lunch bags.

The Cool Pack will fit inside all the bags except for the Shuttle Bag. If the Cool Pack is used inside the Rover/Launch Carry Bag, it will not fit into the inner mesh pocket however, you can put it outside the mesh pocket alongside the PlanetBox.

Our stainless steel boxes are not insulated. If you want your food to stay cold until lunchtime, the best thing to do is to pack the food the night before and chill the entire PlanetBox (without the magnets on it) overnight in the refrigerator. In the morning add the dry foods. Wipe any condensation from the lid and apply the dry magnets to the top of it. Insert the lunch box inside the bag with an ice pack on top of the box and one below it and you are ready to go.

The length of time that the PlanetBox will stay cold depends on many things such as what temperature it started out at, what temp it is being stored at, how many times the box is opened throughout the morning, if it is placed in direct sunlight, what type of ice pack you use, etc. (To keep perishable foods from spoiling for long periods, store them in a refrigerator.)

The Cool Pack is filled with 4% sodium carboxymethyl cellulose and 96% water.

The liquid is 100% purified water.

The ColdKit consists of 8 small squares filled with purified water. To prevent puncturing, store the ColdKit in the freezer. If one square is punctured, the other squares will still work and you can continue to use the ice pack. Here are some useful tips in using your ColdKit:

Freeze the ColdKit overnight before using it.
Remove the ColdKit from the lunch bag as soon as it comes home to prevent excess moisture inside the bag.
Wash the ice pack's fabric sleeve when needed either by hand or machine.
Thoroughly dry the ice pack's fabric sleeve before using it again.
Wipe clean the ice pack as needed.
Be careful with the thawed ice pack to prevent it from ripping and puncturing.

Utensils

The case can be cleaned with a bottle brush and either hand washed or put into the top rack of the dishwasher. The utensils can also be hand washed or placed in the bottom utensil rack.

The magnetic fork and spoon are designed to stick to each other. The utensils are not designed to stick and stay on the lid of the PlanetBox.

The Dig In Utensils are 6.5 in long. The silicone case adds another inch in length. Both can be put into the dishwasher. The utensils can go in the bottom rack. The case is top rack safe.

The Magnetic Utensils measure 6 inches in length and are hand wash only. The fork and spoon stick to one another so they don't get lost. The lunch box lid is not magnetic enough to hold the utensils while the box is being carried around.