Have a question?
Ask or enter a search term, or browse our FAQs by topic. Answers to your questions are just a few clicks away.
For General Questions and Help Ordering Our Products:
Please feel free to email us at email@example.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)
For Quality Control Issues (if you are having an issue with your PlanetBox product):
Please email us at firstname.lastname@example.org. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.
For Media Inquiries:
Please email us at email@example.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.
For Wholesale Inquires:
Please email us at firstname.lastname@example.org
How much will shipping cost?
Shipping costs vary depending on what you are ordering and where you live. You can check out the shipping charges for your order in our shopping cart before you purchase and finalize your order. We charge as close to what our shipping carriers charges us to ship your package to you as we can. Yes, shipping is expensive, but the rates are set by the shipping carriers, not us.
How long will it take to get to me?
We strive to ship your order within 1-4 days of placing your order. Sometimes, during busy times, it may take a little longer, and but most times we are moving super-fast and we ship the same day! You will receive an email once your order has been shipped. The following are estimates provided by the shipping carriers, who do not guarantee specific delivery dates.
Destination Weight Shipping method. Is Estimated Time Tracking Available?
- 50 states 11oz or less USPS First Class 2-3 business days No
- More than 11oz FedEx Express Saver 3 business days Yes
- Alaska and Hawaii 11oz or less USPS First Class 2-3 business days No
- More than 11oz FedEx 2 day 2 business days Yes
- APO 11oz or less USPS First Class Varies by destination Yes
- More than 11oz USPS Priority or Parcel Select Varies by destination Yes
- International 4lbs or less USPS International First Class Varies by destination Yes
- More than 4lbs USPS Priority Mail International Varies by destination Yes
Tracking information is updated by the carrier – for some packages they update the status quite frequently, and for other packages they often wait until the package has been delivered before updating the tracking information. International deliveries can take anywhere from 1-4 weeks, and can get delayed by customs in the receiving country.
Do you ship overseas, and will I be charged extra duties or taxes?
Yes, we ship all over the globe! We ship with the US Postal Service – for smaller packages we ship First Class mail international, for larger packages we ship Priority Mail international. We pay the full charge to the USPS to ship your package. Whether your local postal service decides to charge you, the recipient, extra for duties, taxes or any other additional charges is entirely done at the discretion of the your local postal service. Some international customers report that they have been charged extra, but thankfully most report that they do not have to pay extra. We have no control over whether your local customs officials or local postal services charge you extra, and as such we bear no responsibly for these charges – you the recipient will need to pay them if your local officials decide to require additional payment.
We stand by every product we ship. If you are not pleased and excited by your new PlanetBox, you can return your items for a refund or exchange within 30 days of receipt.
Returned goods must be clean. You are welcome to return items to us using the shipping carrier of your choice. Refunds will be credited in the same form as the original payment. Shipping charges will not be refunded. Please email us at info@PlanetBox.com for a Return Authorization Number. Returns will not be accepted without a Return Authorization Number.