We stand by every product we ship. If you are not pleased and excited by your new PlanetBox you can return your items for a refund or exchange within 30 days of receipt. Returned goods must be clean. Refunds will be credited in the same form as the original payment. Shipping and handling charges will not be refunded. Please email us at email@example.com for a Return Authorization number. Returns will not be accepted without a Return Authorization.