Which system is right for me?
- What are the differences between the PlanetBox Rover and the PlanetBox Launch?
- Will the PlanetBox Launch fit the Big and Little Dippers, or will the Tall Dipper fit inside Rover?
- Will the Satellite Dish fit inside both the Rover and the Launch lunchbox?
- What are the differences between the Rover Carry Bag and the Launch Carry Bag?
- What are the differences between the Rover Magnets and the Launch Magnets?
- Will the Rover hold enough food for me or my child?
- Will the Rover hold too much food for me or my child?
- Will the Launch hold enough food for me or my child?
- Will the Launch hold too much food for me or my child?
How do your products work?
- Will food packed inside the PlanetBox spill or drip into another compartment or out the sides when it is carried and stored on its side? What about packing fruits that might release some juice?
- Can I put my PlanetBox or Dippers in the microwave?
- How do the Dippers work?
- What size water bottle does the Rover Carry Bag hold?
- Can my child open and close the PlanetBox and Dippers by themselves?
- Is PlanetBox designed for children under 3 years old?
- Does PlanetBox hold hot foods?
- Does PlanetBox hold soup/liquids?
- How can I keep my food cold?
- How does the Satellite Dish work?
- How do I draw on the Do It Yourself magnets?
- Are all your products tested to be safe from lead, phthalates, PVC and BPA?
- Is stainless steel a safe material for food?
- Is the PlanetBox lunchbox recyclable?
- What material are the Magnets made out of?
- How do the Magnets stick to the stainless steel? Magnets don’t stick to my stainless steel refrigerator…
- Do I have rust stains in my PlanetBox?
- I have heard about lead in lunch bags – are all your products safe from lead?
- Why did you make the PlanetBox ColdKit?
- How do you use the PlanetBox ColdKit?
- How cold will it keep my foods, and for how long?
- Will the PlanetBox ColdKit puncture?
- How do I clean my PlanetBox?
- Should I take the Magnets off before I clean my PlanetBox?
- How do I clean the Carry Bag?
- Will my PlanetBox get scratched? Will it dent easily?
- My PlanetBox latch got damaged and now it’s a little loose – can I fix it?
- My PlanetBox got dented in the corner – can I fix it?
- Why does your product cost what it does?
- Even though PlanetBox might cost more up front, will it save me money in the long term?
- Can I pay by check?
- How much will shipping cost, how do you mail your packages, and how long will it take to get to me?
- Do you ship overseas/Will I be charged extra duties or taxes?
- Can I pay in non-US funds?
Retail/ Wholesale/ Group Discounts
- Where can I purchase your products?
- I am a retailer and I would like to stock your products. What should I do?
- Do you offer a discount for groups orders?
- Are PlanetBox products patented?
- Where are your products made?
- Can I return my PlanetBox if I do not like it?
- Do you offer a warranty?
- Why do you use the US Postal Service to ship your products?
Which system is right for me?
We offer two systems specially tailored for different appetites. The PlanetBox Rover is designed for children and adults with smaller appetites who love variety. The Rover has 5 compartments and comes with 2 optional Dippers. The Rover itself holds nearly 4.5 cups of food, which happily satisfies many customers.
The Launch is the newest addition to the PlanetBox line, and is designed for folks with larger appetites. The Launch holds 30% more than the Rover at nearly 6.5 cups of food, and is designed to hold a 3 course meal. The Launch also comes with a Tall Dipper, which is perfect for dips and dressings. You can also use the glass Satellite Dish in your Launch if you have foods you want to reheat in the microwave or oven.
Here are the specific dimensions of our 2 lunch packing systems:
PlanetBox Rover Approximate Specs: Weight: 20 oz
|Compartments||Volume Filled (ml)||Cups Filled||Dimensions|
|Treat||25||Almost an ounce||1.5 x 1.5 x .5 inches|
|Long||200||Fits ¾ Cup||6 x 1.5 x1.5 inches|
|Veggie||180||Fits ¾ cup||2 x 3.5 x 1.5 inches|
|Fruit||195||Fits ¾ cup||4 x 2x 1.5 inches|
|Main||445||Fits 1 ¾ cup||4 x 4 x1.5 inches|
|Totals||1045||Almost 4 ½ cups||10 X 7.5 X 1.5 inches|
PlanetBox Launch Approximate Specs: Weight: 22 oz
|Compartments||Volume Filled (ml)||Cups Filled||Dimensions|
|Small||280||Fits more than 1 cup||2.5 x 4.5 x 2 inches|
|Medium||450||Fits 1 ¾ Cup||3.75 x 4.5 x 2 inches|
|Large||800||Fits 3 ¼ cup||6.75 x 4.5 x 2 inches|
|Total||1530||Fits almost 6 ½ cups||10.25 x 7.75 x 2 inches|
Big Dipper – Holds 1 cup (4 x 1.5 inches)
Little Dipper –Hold 1/3 cup (2 x 1.5 inches)
Tall Dipper – Holds 1/3 cup (2 x 2 inches)
Satellite Dish – Holds 1 ¾ cups (6 x 4 x 2 inches)
Will the PlanetBox Launch fit the Big and Little Dippers, or will the Tall Dipper fit inside the Rover?
The Big and Little Dippers are designed to be packed inside the Rover Lunchbox, and the Tall Dipper is designed to be packed inside the Launch. You can pack the Big or Little Dipper separately to use with the Launch System, as a separate snack container. But the Big and Little Dipper are not designed to be packed inside the Launch Lunchbox. The Tall Dipper will not fit inside the Rover.
What are the differences between the Rover Carry Bag and the Launch Carry Bag?
The Rover Carry Bag is designed to be used with the Rover Lunchbox. It zips all the way open, and you can leave your Rover Lunchbox nestled inside the Carry Bag while you eat your lunch. There are separate pockets for a snack and a water bottle with a 3 inch or less diameter.
The Launch Carry Bag is designed to be used with the Launch Lunchbox. It will store the Launch Lunchbox inside the bag, and has 4 pockets for storing small items, such as utensils and snacks.
The Launch Lunchbox is not designed to fit inside the Rover Carry Bag. Technically, you can squeeze and shove it inside the Rover Carry Bag, but it will put undue stress on the corners of the Rover Carry Bag and may cause unwanted wear and tear on the inside lining – therefore, we do not recommend it. The Rover Lunchbox can fit inside the Launch Carry Bag, but the Launch Carry Bag was not specifically designed to hold the Rover lunchbox.
What are the differences between the Rover Magnets and the Launch Magnets?
The Launch Magnets and Rover Magnets come in different shapes to fit the tops of each lunchbox, and are NOT interchangeable between systems.
Will the Rover hold enough food for me or my child?
The PlanetBox Rover will accommodate a wide assortment of foods that make a very healthy lunch for most kids and some adults. Many people find that they can pack more food than they originally thought. This is because the top of the PlanetBox lunchbox is raised, so you can pack the bottom compartment high with food. The PlanetBox Rover fits nearly 4 ½ cups of food when fully packed! Many parents also find that using a PlanetBox helps them not pack too much food for their kids – so no food gets wasted, and kids aren’t being served more than they need. Here’s a quote from one woman who wrote recently on our Facebook Page: “My nine year old is a BIG kid and a BIG eater… his PlanetBox Rover holds plenty for him for a school lunch.. and the Big Dipper is used for his afternoon snack.” Many adults find that using a PlanetBox Rover helps them control their portion sizes while still packing a healthy, filling lunch. That being said, every person has their own unique preferences and needs.
Will Rover hold too much food for me or my child?
If you have a small child who barely eats anything at school and are concerned that PlanetBox will be too big for them, here are 2 things to note: 1) You don’t have to pack each compartment full with food – sometimes just a few grapes or cheese cubes is all that they need, and the clever compartments are designed so that an empty compartment doesn’t make all the other foods shift around, and 2) Many parents find that their child will actually eat more food at lunch when its packed in a PlanetBox. This is because the food is arranged neatly and attractively in front of them, and they don’t have to waste their time struggling with individual containers.
Will the Launch hold enough food for me or my child?
The PlanetBox Launch holds nearly 6 1/2 cups of food in total. The Launch was designed with USDA MyPlate guidelines in mind, and most adults and kids find this is an ample amount of food for lunch.
Will the Launch hold too much food for me or my child?
As with the Rover, each PlanetBox Launch compartment does not need to be filled up every day. You may prefer to pack larger-sized foods that take up a lot of space (like large lettuce leaf salads, or popcorn), but are not as nutrient dense.
How do your products work?
Will food packed inside the PlanetBox spill or drip into another compartment or out the sides when it is carried and stored on its side? What about packing fruits that might release some juice?
PlanetBox is designed to keep foods from “touching each other.” When you close your PlanetBox the top and the bottom meet so that foods will not co-mingle, even when carried and stored on its side. The seal on the PlanetBox itself is not designed to hold wet, messy foods like yogurt, dips, and applesauce. We created the Big, Little, and Tall Dippers as an additional option to use for foods such as these. They have a silicone rubber seal that engages when placed inside the PlanetBox to create a tight seal.
When packing fruits, the majority work just fine packed directly in your PlanetBox. In our months of testing we have found that most cut up fruits will not create enough juice for there to be any spilling. However, some fruits can be rather juicy – especially melons and citrus. We have found that if you cut and pack these fruits the night before, they can create a lot of juice that can leak if put directly in the PlanetBox. Therefore, we recommend cutting and packing these fruits in the morning (they make a lot less juice that way). OR you can blot the fruit in the morning with a towel to absorb the extra juice. You can also pack them in the Big Dipper (the Rover only), Tall Dipper (the Launch only) or the Satellite Dish (the Launch only).
Can I put my PlanetBox or Dippers in the microwave or oven?
No, you can never put metal in the microwave, and our stainless products are not designed to go in the oven. The glass Satellite Dish base is the only part of our system that is microwave safe.
How do the Dippers work?
The Big, Little, and Tall Dippers are designed to hold wet, messy foods like yogurt, applesauce and dips. They contain a food-grade silicone rubber seal in the lid to prevent leaking. When the Dippers are placed inside your PlanetBox the lid of the PlanetBox will seal the Dippers when latched closed. If you want to use the Dippers separately for snacks, you should either pack dry food in them or place a rubber band around them to engage the seal. The Dippers will fit in the outside pocket of the PlanetBox Carry Bag (both Launch and Rover) for easy access during snack time. The silicone material used for the seal is a fully cured, synthetic rubber that is inert and stable at high temperatures. The silicone material is tested and certified to be free of lead, cadmium, mercury and a host of other toxic materials. The seals in the dippers are designed to pop in and out – in order to ensure proper and thorough cleaning. We prefer this approach over attaching the seals with an adhesive as food could eventually get stuck under the seal and become difficult to properly clean. You can remove them when cleaning, and put them back into place once they are clean and dry. If you lose a seal you can order a replacement through our website.
What size water bottle does the Rover Carry Bag hold?
Our Rover CarryBags are designed to hold a bottle that is 3 inch or less diameter. We do not recommend using bottles with a larger diameter than 3 inches. While we don’t sell or officially endorse/recommend any particular bottles, here are links to ones that customers have found that work well with their Carry Bag:
Klean Kanteen – bottles and thermos – only the ones that are 3 inches or less – NOT the super wide ones
Can my child open and close the PlanetBox and Dippers by themselves?
The latch on the PlanetBox lunchbox is designed for 3-year-old hands and older to close and open by themselves. The Dipper can be a little more challenging for little ones – most 3 and 4 year olds can do it, some cannot, but most preschool teachers are happy that they only need to help with 1 or 2 lids as opposed to many! Most 5 year olds and older can remove the lids themselves.
Is PlanetBox designed for children under 3 years old?
PlanetBox contains small parts and is not intended for children under 3 years of age.
Does PlanetBox hold hot foods?
PlanetBox is not designed to retain heat – it does not keep hot foods hot. You can place warm food (not boiling hot liquid) inside your PlanetBox in the morning, and it will be room temperature by lunch time. Also, some customers successfully use PlanetBox in their child’s hot lunch line at school. They send an empty PlanetBox in the morning, and their child brings home their PlanetBox in the afternoon to wash – no trash created!
If you plan on putting warm foods in the Dippers, allow them to fully cool before placing the top on them. Putting warm foods in the Dippers and putting the top on them can cause a vacuum seal to be created, which will make the top of the Dipper very difficult to remove. If this occurs, you need to chill down the bottom of the Dipper and warm up the top, and that should help break the vacuum seal.
Does PlanetBox hold soup/liquids?
The Dippers and glass Satellite Dish are designed to hold wet messy foods, such as creamy, thick soups, thicker dressings such as ranch dressing, yogurt, applesauce, ketchup, etc. Liquid/broth based items (clear soups, soy sauce, etc) are not recommended for use with the Dippers or Satellite Dish.
How can I keep my food cold?
Our Carry Bags are insulated, and include a place for the PlanetBox ColdKit. It can also help to pack food that needs to stay cold the night before and put the entire lunchbox in the refrigerator overnight – that way the stainless steel lunchbox itself is cold at the start of the day. Add the dry foods in the morning and you are set to go.
How does the glass Satellite Dish work?
The Satellite Dish is designed to be used only when stored inside the PlanetBox Launch lunchbox main compartment. Use of the Dish separately is not recommended. Food can be placed in the glass base of the Dish and heated in the microwave or oven (recommended for temperatures only up to 400 degrees). We do not recommend heating/microwaving the silicone Lid – remove before heating. Do not heat on the stove top or broiler.
The Satellite Dish is not recommended for use by small children without adult supervision. The glass base of the Dish can break or become damaged if subject to rapid, extreme temperature change, or excessive force. Likewise, the silicone Lop of the Dish can tear if subject to excessive force. Please use care in handling.
How do I draw on the Do It Yourself magnets?
There are many different ways to draw on these magnets, and we have tested many different writing instruments. In our testing, most crayons and colored pencils work well – crayons did not erase, and colored pencils drawings stayed on well, but could be erased if desired. Regular markers can smudge and rub off, and are therefore not recommended. Some permanent markers did not smudge if you let the ink dry. Dry erase markers will smudge and rub off, as they are designed to do (that’s why they are called “dry erase”), and therefore we do not recommend using them.
Are all your products tested to be safe from lead, phthalates, PVC and BPA?
Yes, our products are independently tested by certified laboratories to be safe from lead, phthalates, PVC, BPA, and other toxic chemicals. We source our materials very carefully, and the very reason we created our products was to offer a non-toxic way to pack lunches.
Is stainless steel a safe material for food?
Yes. Our high quality 18/8 (300 SS) and 18/0 (400 SS, not 200 SS) stainless steel is food safe and will not leach toxic chemicals when in contact with food. These types of stainless steel have been used for food storage in many cultures for generations, and are preferred materials for hospitals, commercial kitchens, and other environments where sanitation is a priority.
Is the PlanetBox lunchbox recyclable?
Stainless steel is 100% recyclable, meaning less waste in our landfills. Most stainless steel is also made of approximately 60% recycled content. Your PlanetBox lunchbox is made to last a very long time, so we don’t anticipate that you would need to recycle it any time soon. You can contact your local recycling program about how to recycle your PlanetBox, or you can send your PlanetBox back to us when you are done with it and we will make sure it gets recycled. Email us at info@PlanetBox.com and we will send you instructions.
What material are the Magnets made out of?
We went to great lengths to ensure that our Magnets would not be made out of PVC/vinyl, which is the most toxic kind of plastic produced and is the standard for most refrigerator magnets. Instead, we made the Magnets out of a synthetic rubber material that has been certified to be free of toxic materials and is accepted as safe for use in European markets (which have much stricter environmental health regulations than the USA).
How do the Magnets stick to the stainless steel? Magnets don’t stick to my stainless steel refrigerator…
Even though magnets do not stick to all stainless steel surfaces, all stainless steels will have some small degree of ferromagnetism (magnets stick to them). The degree to which they do depends on nickel content relative to the other materials in the alloy. We have chosen 300 series stainless steel for the tray of our lunchbox and 400 series for the lid. The 400 series has slightly less nickel content which makes it better suited to holding the magnets. 400 series is somewhat hard to work with though, so it is not well suited to the lower tray of the PlanetBox assembly due to the deep pockets we form in the sheet material. For the tray, as well as the Dippers, we use the 300 series material which has very good workability properties. Both materials are highly corrosion resistant and completely food safe.
Do I have rust stains in my PlanetBox?
The food-grade stainless steel in PlanetBox is highly rust resistant. If there is a spot on your PlanetBox, it’s probably just a mark left behind from the electropolishing process, which smooths the surface of the metal and makes it shiny. Sometimes electrolytes left on the surface turn a rust color, but it’s harmless and can usually be removed but gently scrubbing it off with a scrub brush. This may scratch the stainless, but that is harmless as well.
I have heard about lead in lunch bags – are all your products safe from lead?
YES! Our products are independently certified to be safe from lead, phthalates, and BPA.
Why did you make the PlanetBox ColdKit?
Not only will the ColdKit keep food stored in a PlanetBox colder for longer, but it will also help keep people safer from food-borne illnesses. A recent study released in the journal Pediatrics showed that less than 2% of perishable items in children’s lunches (ages 3 to 5) were found to be in a safe temperature range. The PlanetBox ColdKit, along with the insulated Carry Bag, will help keep your food cold and your child safe.
How do you use the PlanetBox ColdKit?
Your ColdKit is designed to be frozen and placed inside the Carry Bag to help keep your foods cool until lunchtime. You should freeze the ColdKit overnight before using – you can freeze the IcePack with or without the fabric Sleeve. Remove the ColdKit from the Carry Bag as soon as it comes home to prevent excess moisture inside the Carry Bag. Wash the Sleeve intermittently to keep it clean – remove the IcePack and launder the Sleeve by hand or in your washing machine. Make sure to thoroughly dry the Sleeve before using again. Wipe clean the IcePack as needed.
How cold will it keep my foods, and for how long?
We have tested the ColdKit in combination with the PlanetBox lunchbox and Carry Bag on a typical school day. By pre-cooling the PlanetBox in the refrigerator overnight and then placing it inside the Carry Bag with the ColdKit in the morning, a substantial lowering of temperature can be maintained. The exact temperature maintained throughout the day will depend on the ambient temperature the PlanetBox is stored in for the morning, exposure to direct sunlight or shade, and the number of times the lunchbox is opened throughout the morning.
In our tests, a consistent 40° F temperature was maintained inside the lunchbox while the exterior temperature was 75° F through the morning hours. 40° F is a safe temperature to store perishable foods, according to the USDA. If a significantly higher exterior (ambient) temperature is anticipated, then we would suggest using two cold packs – one placed below the lunchbox and one placed above – to sandwich the PlanetBox in a blanket of cold throughout the morning. As reminder, the ColdKit can only maintain the cool for as long as it remains frozen. To truly keep perishable foods from spoiling for long periods, store them in a refrigerator.
Will the PlanetBox ColdKit puncture?
Although the ColdKit is designed to prevent puncturing, it is possible that it may tear with rough usage. The IcePack is filled with purified water, so it is safe if punctured by chance. There are 8 small squares on the IcePack, so if one square is punctured the other squares will remain unaffected, so you can still use the IcePack. We recommend treating the ColdKit with extra care to prevent ripping and puncturing, especially when it is not frozen.
How do I clean my PlanetBox?
Your PlanetBox compartments wipe down easily with a sponge and mild soap and water, or you can put your PlanetBox in the dishwasher. All Dippers and the Satellite Dish are also dishwasher safe. Do not use bleach or cleaners containing chlorine to clean your PlanetBox. It is best to dry off your PlanetBox after cleaning.
Should I take the Magnets off before I clean my PlanetBox?
Yes. It’s best to take off the Magnets before cleaning your PlanetBox – try sticking them on the refrigerator until your PlanetBox is clean and ready to pack for the next day! And no worries, the Magnets are optional so use them only when you wish.
How do I clean my Carry Bag?
You should wash your bag regularly by either spot cleaning or hand washing with soap and water. You can fully submerge the Carry Bag in warm soapy water, but make sure to air dry thoroughly with the bag open. We do not treat our bags with stain-resistant coatings, as those can be quite toxic. Scuffing, staining, and small tears are considered normal wear. The designs on the Launch Carry Bag may scratch and fade with use, which is normal. While we designed them to be a sturdy holder for your PlanetBox, they will not have as long of a life span as our stainless steel products. This reflects the differences between fabric and stainless steel.
Will my PlanetBox get scratched? Will it dent easily?
PlanetBox is made of polished steel that will show signs of use after years of faithful service. This is normal and safe. Use of ‘brillo’ pads or wire brushes will scratch the surface. As for getting dented, PlanetBox is made of strong, high quality stainless steel, not the thin tin that old-fashioned metal lunch boxes were made of. It is much more durable. That said if you apply an excessive amount of force it may dent.
My PlanetBox latch got damaged and now it’s a little loose – can I fix it?
Your latch can be tightened rather simply. You can place your PlanetBox on a firm surface, and open the latch. Then put your thumbs on either side of the top of the latch, and give it a firm push towards the box (away from you). Test the latch now by opening and closing it to see if it is now tight enough. If not, try again a little harder this time. It requires a small but hard push to move the latch wire ever so slightly, but that’s all that is needed to tighten it up.
My PlanetBox got dented in the corner – can I fix it?
PlanetBox is made of a strong gauge stainless steel, and is very hard to dent. That said, if you drop it with enough force, at a specific angle, its possible that a corner can dent. Thankfully, a bend in stainless steel is rather easy to fix (as opposed to plastic, which just breaks). All you need is a regular old set of pliers, and a thin soft cloth (like a thin dishtowel). You use the dishtowel to keep the pliers from scratching the metal, but really a scratch wouldn’t actually hurt the metal, it would just be cosmetic. You wrap the cloth around the edge and use the pliers to grasp the bent edge and pull out to straighten it out. It really is that simple.
Why does your product cost what it does?
Most of us are used to the low cost of buying things made out of plastic and designed to be used and thrown away fairly quickly. Our product is different. We use a high quality, expensive material, and our products are intricately engineered to function well over time. All this costs more than the disposable items we are too used to consuming. We realize that our products can be a significant investment for many families. As you know, this is something that you and your child can use every weekday for years to come. It is a high quality product that is not cheap to produce. Our sincere hope is that people will find the investment was worth it for their family. But don’t take our word for it! See our Facebook page for opinions from real users on whether PlanetBox was worth the investment for their family.
Even though PlanetBox might cost more up front, will it save me money in the long term?
Yes! By replacing wasteful, single-use plastic and paper containers, you will save money over the lifetime of the product. Also, your PlanetBox allows you to buy food in bulk, which is cheaper and less wasteful than single use containers. For example, a 1 oz prepackaged bag of cheesy crackers costs 87 cents, but 1 oz of those exact same crackers taken from a 12 oz box costs 43 cents – half as much!
Those who bring the PlanetBox to work as opposed to eating out will see quicker returns on their investment. Americans spend about 40% of their food allowance on eating out. Reducing these costs will help put some change in your pocket very quickly!
Can I pay by check?
Yes. You can choose “Pay by Check” in our Shopping Cart. Please make your check payable to “3rd Stone Design” (that’s our official business name – please do not make it out to PlanetBox) and mail your check to:
3rd Stone Design, Inc
2935 Kerner Blvd
San Rafael, CA 94901
How much will shipping cost, how do you mail your packages, and how long will it take to get to me?
Shipping costs vary depending on what you are ordering and where you live. You can check out the shipping charges for your order in our shopping cart before you purchase and finalize your order. We charge as close to what the US Post Office charges us to ship your package to you as we can. Yes, shipping is expensive, but the rates are set by the Post Office, not us. For orders over $500, please email us for details on shipping costs.
For most packages we ship USPS Priority Mail, which we have found to be the most reliable, expedient way to ship. Parcel Post is sometimes even more money than Priority for smaller packages. For larger packages we do ship Parcel Post or UPS to keep costs lower for our customers. Smaller international packages will ship First Class International to keep costs lower for our international customers, and larger packages will be sent USPS Priority Mail International. Smaller orders for just magnets, for example, will be sent first class mail in an envelope.
We strive to ship your order within 1-4 days of placing your order. Sometimes, during busy times, it may take a little longer, and sometimes we are moving super fast and we ship the same day. You will receive an email with a tracking number once your order has been shipped (for Priority Mail and Parcel Post orders only, no tracking numbers are available for first class mail). Tracking information is updated by USPS – for some packages they update the status quite frequently,and for other packages (especially Parcel Post or International First Class) they often wait until the package has been delivered before updating the tracking information. We do not control how long the Post Office takes to deliver your package- the Post Office does. They do not give guaranteed delivery times – they only give estimates. Domestic Priority Mail is estimated to have a 1-3 day delivery time, Parcel Post is 6-10 days, and International is 6-10 days, but can get delayed in customs.
Do you ship overseas/Will I be charged extra duties or taxes?
Yes, we ship all over the globe! You can see which countries we ship to on our shopping cart – you will see a drop down list of countries to choose from. We ship with the US Postal Service – for smaller packages we ship First Class mail international, for larger packages we ship Priority Mail international. We pay the full charge to the USPS to ship your package. Whether your local postal service decides to charge you, the recipient, extra for duties, taxes or any other additional charges is entirely done at the discretion of the your local postal service. Some international customers report that they have been charged extra, but thankfully most report that they do not have to pay extra. We have no control over whether your local customs officials or local postal services charge you extra, and as such we bear no responsibly for these charges – you the recipient will need to pay them if your local officials decide to require additional payment.
Can I pay in non-US funds?
No, all prices are in US Dollars only.
Retail/ Wholesale/ Group Discounts
Where can I purchase your products?
You can find the full selection of our products on our website, which is the best way to order from us. We also offer a selection of our products on Amazon.com, and Pottery Barn Kids currently carries a customized product. For a full range of our product offerings, please explore our website.
I am a retailer and I would like to stock your products. What should I do?
Thank you for your interest! Currently we are not seeking new retail partners. Please send an email to info@PlanetBox.com and we will keep your contact information and let you know when we start offering our products wholesale to additional retailers.
Do you offer a discount for groups orders?
Yes, we offer a 10% discount on group orders placed for 10 Complete sets or more. Please email us for details.
Where are your products made?
Our products are designed by us, and made for us by long-standing manufacturing partners in China. Our IcePacks are made in the USA. When we started our company, we did an extensive search domestically in the USA for suppliers who could manufacture our product. We were unable to locate manufacturing partners within the USA who could meet our needs. The one domestic manufacturer who was willing to partner with us would have charged us a rate that meant we would have to sell the PlanetBox for $300 a piece! We share many of our customer’s concerns about working conditions abroad, and we work to make sure that the suppliers we choose to partner with provide ethical treatment to their employees and the environment. We visit our manufacturing partners regularly, ourselves, and we have our products independently tested to ensure that the materials we specify to be used in our products are indeed the materials that are used, and that they are safe materials.
Can I return my PlanetBox if I do not like it?
Yes. We stand by every product we ship. If you are not pleased and excited by your new PlanetBox you can return your items for a refund or exchange within 30 days of receipt. Returned goods must be clean. Refunds will be credited in the same form as the original payment. Shipping and handling charges will not be refunded. Please email us at info@PlanetBox.com for a Return Authorization number. Returns will not be accepted without a Return Authorization.
Do you offer a warranty?
By taking care of your PlanetBox products, you can expect years of dependable service. 3rd Stone Design warrants PlanetBox stainless steel products to be free from defects in material or workmanship for a period of 5 years from the date of original purchase, and other PlanetBox products (Carry Bags, Magnets, Satellite Dish) to be free from defects in material or workmanship for a period of 1 year from the date of original purchase. ColdKits are warranted against manufacturer defect within the first 15 days of use. Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading/scratching are not covered. Scuffing, scratching, staining, and small tears are considered normal wear and are not grounds for a warranty replacement. Breakage that results from dropping the Satellite Dish is not grounds for a warranty replacement. 3rd Stone Design’s sole obligation under this warranty and any implied warranty is limited to the repair or replacement, at 3rd Stone Design’s option, of any component that fails to conform to this warranty.
Items purchased from businesses other than www.PlanetBox.com or PlanetBox’s Seller Website on Amazon.com are subject to the warranty policy of the seller only. 3rd Stone Design cannot offer warranty replacements of custom designed items from other sellers. Customers should contact the business from whom they purchased their product with issues or questions directly.
Why do you use the US Postal Service to ship your products?
According to an article by Green America (formerly Coop America) entitled “Green Your Shipping”, “You can’t beat the US Postal Service (USPS ), which comes to your house daily, unlike other carriers, which have to make special trips to bring you a package. The USPS uses water-based inks for its stamps, and its Priority and Express envelopes and boxes have been Cradle-to-Cradle certified for meeting high environmental standards from manufacture to disposal. A third of all USPS deliveries are made on foot, and its delivery fleet includes electric, hybrid, and biodiesel vehicles. It has also been working to reduce energy use and incorporate green design elements in its buildings, and its employees are unionized.”